Inspecticore Home Inspections promise elite customer service and quality inspections for their customers. Currently, their model leads a customer to a service rep to book each inspection live rather than to their online booking system.
By conducting a a Heuristic Evaluate the usability, accessibility, and user experience of the website based on Neilson Normans 10 Usability Principals.
First I wanted to make small but meaningful changes to the site in order to improve usability at a small cost of resources.
After competitive research and talking to users I wanted to create a new mid & hi fidelity version of new responsive site.
The company was unsure about why their customers weren't using their online booking system. To address these issues, I decided to conduct a heuristic review of their website and online booking system to identify usability and design issues that may be hindering customers from booking inspections online.
The heuristic review provided valuable insights into how the company can improve the user experience of its website and online booking system to make it more intuitive, efficient, and user-friendly.
The next step was for me to create a mock up the ‘Fix ASAP/Quick Wins’ that a developer could quickly implement into the site. While there weren’t huge changes visually the usability was greatly improved. *Due to resources, these changes have not been implemented yet.
Although the mock was created for the quick fixes, the team wanted to move forward with giving the homepage a revamp. I iterated on a few ideas but ultimately landed on the a version that was updated, modern, and easy to navigate.
I took into account Inspecticores current branding and implemented those styles into a landing page.
